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The GEYOTO Lineup: At a Glance
Key features and industry-leading performance, at a glance.
FAQs
Will scratches on the solar panel glass affect power generation efficiency?
Scratches on the solar panel glass will directly affect power generation efficiency and reduce light transmittance. When cleaning the solar panel, it is recommended to gently wipe in a single direction during cleaning; do not rub back and forth forcefully.
Do I need a charge controller when connecting multiple solar panels in series or parallel?
No, you don’t need an additional charge controller. Our power stations have a built-in MPPT charge controller that automatically adjusts voltage and current when multiple solar panels are connected in series or parallel. However, please note: when connecting the N1000 power station, the total voltage of series-connected solar panels shall not exceed the maximum PV input voltage of 60V; the total power of parallel-connected solar panels shall not exceed the maximum PV input power of 800W. This ensures safe and efficient charging.
How to adjust the light-tracking angle of the solar panel to improve charging efficiency?
Angle adjustment method:
1. Place the solar panel on the reflector and adjust the bracket so that the solar panel is at a 90° angle to the sunlight.
2. A sundial is integrated on the solar panel. Adjust the panel angle until the sundial shadow points to the center; this will achieve maximum charging efficiency.
What should I do if the charging speed of the solar panel is abnormally slow, or if the glass is broken or the wiring port is loose?
1. Slow charging speed: Check for any obstructions and ensure the panel angle is correct. Charging speed will naturally slow down on cloudy days or in winter; this is normal.
2. Broken glass / loose wiring port:
If the glass is broken, stop using the product immediately to prevent water ingress and damage to internal components.
If the wiring port is loose, disconnect power first, then reconnect it firmly. Do not disassemble the device yourself if the port is damaged.
In the above situations, if any parts are damaged, please contact our after-sales service for further assistance.
What should I do to troubleshoot if the solar panel fails to charge the power station?
Please troubleshoot by following these steps:
1. Check that the connections between the solar panel and the power station are securely plugged in.
2. Ensure the solar panel is installed in an unobstructed area with direct sunlight. Charging efficiency will be extremely low on cloudy days or in the evening, and normal charging may not be possible.
3. Check if the solar cable is damaged.
4. Verify that the solar input interface on the power station is functioning properly, then restart the device and test again.
If the device still fails to charge after troubleshooting, please contact us for further assistance.
