Shipping Policy

Free shipping on all orders within the U.S.
Sales tax is calculated at checkout

All order will be shipped within 24 hours after order placement.
We use USPS, FedEx and UPS as our default shipping carriers, with a transit time of 3-5 business days.

Due to lithium batteries being classified as dangerous goods, orders may be shipped via ground shipping only, and delivery times may be longer than standard shipments.
In the event of holidays, low inventory or logistics delays, order processing may be extended to 3-5 business days (additional delays will occur on public
holidays).
Accordingly, shipping transit time may be extended to 7-10 business days.
If your order exceeds the above timeframe, please contact our Customer Support for further assistance

All orders will be shipped within 24 hours after order placement. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact support@geyoto.com.

Our current primary shipping carriers are FedEx, UPS and USPS.
For more information regarding logistics and delivery, please visit the official website of the corresponding logistics provider.

GEYOTO orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.

If you received your order damaged, please contact GEYOTO Support within 7 business days at support@geyoto.com.

We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

For order and shipping-related inquiries, or return requests and instructions to return any products, please contact GEYOTO Support at support@geyoto.com.

Email: support@geyoto.com

Phone: +1 213 292 9187 (English service only. International charges apply if calling from outside of the US)