Recommended Power Solutions

Power Everything That Matters

Power Everything That Matters

FAQs

How do I extend my warranty?
You can extend your warranty by registering as a GEYOTO member after purchase. All registered members receive an additional 2-year extended warranty for both portable power stations and solar panels—giving you extra peace of mind for long-term use.
If the product is damaged due to improper operation within the warranty period, is it covered by the warranty?

According to the product’s limited warranty policy and general after-sales practices in the U.S. market, damage caused by improper operation is not covered under the free warranty. Specific instructions are as follows:
1. Core warranty scope: Product quality issues and performance malfunctions under normal use (e.g., the energy storage device fails to charge, the solar panel has abnormal power generation, with no signs of external damage).
2. Definition of improper operation: Damage caused by external impact, dropping, or extrusion; malfunctions due to incorrect wiring, self-disassembly, or modification; use of non-compatible accessories; and damage caused by accidents such as water ingress, fire, or lightning strike.
The final determination will be based on fault photos, videos, and usage conditions, and we will conduct a fair and impartial review.

Who is responsible for the shipping cost of returns and exchanges?

The rules for shipping costs are as follows:
1. Returns/exchanges due to quality issues: We will bear all round-trip shipping costs.
2. 30-day free return/exchange for any reason: You will be responsible for the shipping cost. You must ensure the product does not affect resale. If the product is damaged or shows signs of use, we reserve the right to refuse delivery or charge a corresponding depreciation fee.
3. Returns/exchanges due to human damage or personal reasons: You will be responsible for both the shipping cost and any product damage costs.

What fast-charging technology do your power stations use? How long does it take to fully charge from a wall outlet?

Our power stations feature AC fast-charging technology with a built-in high-power charger.
For the N1000 unit (1024Wh), the fast‑charging function supports up to 1440W AC input. It takes approximately 70 minutes to fully charge. Compared with traditional 500W charging (which takes about 4 hours), it saves half the time.
Note that fast charging is only available when using the compatible wall charger included in the package.

Our power stations feature AC fast-charging technology with a built-in high-power charger.
For the N300 (256Wh), the fast‑charging function supports up to 550W AC input. It takes approximately 1.4 hours to fully charge.
Note that fast charging is only available when using the compatible wall charger included in the package.

Which solar panels are compatible with your power station? What's the maximum solar input wattage it supports?

The N1000 power station is compatible with our S200 solar panels (200W). It also supports series connection of two 200W solar panels (total 400W). The maximum solar input wattage of this model is 800W. Using compatible solar panels ensures optimal charging efficiency and avoids damage to the power station.