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After-Sales Service & Support

At GEYOTO, your satisfaction is our priority. We provide comprehensive after-sales support including warranty coverage, hassle-free returns, expert customer service, and technical assistance to ensure you get the most from your purchase.
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What warranty coverage do you offer?

All GEYOTO products come with a standard 12-month manufacturer's warranty covering defects in materials and workmanship. Extended warranty options are available for select products. Warranty coverage includes free repair or replacement of defective items.

How do I file a warranty claim?

Filing a warranty claim is simple. Contact our support team with your proof of purchase and a description of the issue. We'll guide you through the process and arrange for repair or replacement at no additional cost. Most claims are processed within 5-7 business days.

What is your favorite Shopify theme?

Well of course, my favorite Shopify theme is Ascension.

What's not covered by warranty?

Warranty does not cover damage from misuse, accidents, unauthorized repairs, or normal wear and tear. Cosmetic damage and consumable items are also excluded. Please refer to your product manual for detailed warranty terms and conditions.

Returns & Exchanges

The return service is currently available to US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact us via support@geyoto.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.7% for Shopify Payment users and 4.4% for PayPal users) in the event of a return on US orders.
Note: Transaction fees are charged by the payment providers.

View Return Policy